Job: Help Desk Coordinator

Jobing Description

JOB TITLE: Help Desk Coordinator
LOCATION: PA
PAY RANGE: Depends on Experience JOB DESCRIPTION: Help Desk Coordinator

Contract or contract to hire to start ASAP for 4 months duration in Pittsburgh, PA.

Skills

* Strong customer service skills.
* Strong troubleshooting abilities (moderate network understanding).
* Problem solving.
* Follow up.
* Phone support.
* Business application and proprietary software knowledge.

Role

* Guides users remotely through advanced, complex troubleshooting efforts.
* Possesses the ability to use, install, and troubleshoot desktop operating systems and software applications in networked and non-networked environments.
* Possesses a diverse help desk background that allows rapid learning of proprietary software and specific technical details regarding the client?s environment, including connectivity to foreign systems.
* Has the ability to be a line manager for small groups of people.
* Able to identify and diagnose problems related to desktop hardware and software, as well as the network environment.
* Is highly skilled in upgrading and migrating versions of operating systems and desktop software and is capable of resolving emergent problems that may occur.

Responsibilities include

* Line managing or leading in a help desk environment or on a small project.
* Specialized application or systems support.
* Product research or testing.
* Training end user or help desk staff.

Certifications possible or likely

* MOUS, A+, Customer Service Training (CST), Certified NetWare Administrator (CNA), Microsoft Certified Professional (MCP) Workstation or Server, Certified Netware Engineer (CNE), Microsoft Certified Systems Engineer (MCSE).

Send John Berry Personnel Consultants your word document resume and your availability date OR contact John Berry at berry@hireme2.com or 800-HIRE-ME2. Also, view my profile at www.linkedin.com/in/hireme2.

If you are interested in this opening please write me and refer to this code: USB276161