Job: IT Technical Specialist

Jobing Description

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Job Title: IT Technical Specialist
Area of Interest: Information Technology

Qualifications:

Qualifications:

Associate s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

A minimum of one year experience in the support of a desktop computing environment.

Ability to communicate effectively through both written and verbal communication at all levels.

Demonstrates exceptional customer service skills

The position requires knowledge of:

Personal desktop computing and advanced office automation technology.
Understanding of Local and Wide Area network computing preferred.
Microsoft Windows 2000 & XP, including configurations to support desktop and laptop workstations, peripherals, and related devices.
Microsoft Office Automation software, including Office XP, and related MS business software such as Visio and Project.
Hands on experience with operating and applications software installation on desktop and laptop workstations, configuration of peripherals, and local area network troubleshooting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. May have to lift/move computer equipment up to 50 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level.

This position is in OSHA III in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid.

Some travel required

Job Description:

Summary:

Technical Support Analyst II will configure, install, monitor, and maintain users' desktop software and hardware; supports mobile workforce. May provide consultation to users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Contributes to documenting solutions to problems and developing end-user guidelines. May provide on-the-spot guidance to users. Maintains and documents desktop application packages, participates in the testing and evaluation of new desktop packages, and implements prototypes. Gather business requirements from end users on the selection of hardware and software products to address business requirements. Participate in territory technical projects.

Responsibilities:

- Respond to user and/or technical problems providing support as needed.
- Troubleshoot and perform minor repairs on desktop computing equipment.
- Review, analyze, and evaluate end user IT equipment, providing technical direction to users and recommendations on improved utilization.
- Review records and document reports of production, machine malfunctions, and maintenance as well as organizational, procedural, and workflow plans and methods.
- Adhere to standard operations, policies and service level standards, ensuring compliance.
- Install, configure, and maintain end user hardware, software, and peripherals.
- Prepare metrics, activity and progress reports regarding projects, tasks, and operations.
- Provide on call support
- Other duties as assigned.

Requisition Number: NHQ12557
Country: United States

State/Province: Pennsylvania

City: Harrisburg

Full Time / Part Time: Full Time

Shift: 1st - First Shift

Work Schedule: 8am-5pm

Percentage of Travel:
Relocation Eligibility: No

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